The pioneers, explorers and purveyors of everything scientific and innovative for the dog & cat hard-goods categories. We’re confident that no one else, who competes in our categories, has the chemistry knowledge and R&D experience we do. In fact, we have third-party audits & laboratory tests to prove it. And we’re proud of that. We want you, our partners, to be proud of that too.
Our customers commonly refer to us as the “problem solvers,” and creators of “better-than-the-rest” products. Our packaging capabilities….well, consider nothing off-limits. If you want it….we will find it, or develop it. Our creativity is boundless. We’re committed to “upping” the game, and setting the bar where it needs to be – as high as it can go.
A concept-to-shelf manufacturer of over 150+ branded and private brand products sold across pet-specialty, veterinary, grocery, farm & feed, mass-merchandisers, and big-box channels in over 40 countries worldwide.
SynergyLabs’ state-of-the art manufacturing facility includes a full-service R&D laboratory with on-site chemists, a chemical batching area with 8 stainless steel tanks ranging from 50-2,000 gallons, two clean pharmaceutical-grade packaging rooms with epoxy floors & walls, five liquid filling lines, two dry packaging lines, independent ventilation, direct exterior exhaust and stainless steel floor drains. We proudly collaborate with several doctors of veterinary medicine, third-party laboratory chemists, and PhD’s in animal nutrition.
WE SPECIALIZE IN
Grooming aids, stain & odor, training aids, oral health, flea & tick, naturals & organics, treats, disinfectants, deodorizers, fragrances, pesticides, OTC veterinary pharmaceuticals, catnip, pills, tablets, and nutritional supplements.
ACCREDITATIONS & MEMBERSHIPS
Our facility and production systems follow CGMPs. We are registered with the FDA as an animal food facility, and licensed by the Florida Department of Agriculture and Consumer Services (FDACS). SynergyLabs pesticide products are EPA compliant. We are also licensed by the ATTB, and locally regulated by the Broward County Environmental Protection and Growth Management Agency. We hold memberships with NASC, and APPA.
SynergyLabs is proudly accredited through the South Florida Manufacturers Association, the American Pet Products Manufacturers Association, the Pet Industry Distributors Association, the World-Wide Pet Supply Association, Green Seal, Safer Choice (EPA), and the Carpet & Rug Institute.
Our mission is to be the most knowledgeable and innovative manufacturers of American-made solutions that make it easy to maintain beautiful, healthy pets. We stand by our unwavering commitment to deliver outstanding products that provide top-value to pet owners around the world. And, our team strives to provide all customers a superior experience through service and care from start-to-finish.
In sustaining our cause, we seek high-performing individuals with diverse experiences and backgrounds to create a positive corporate culture – so we may, as a team, work with the same energized passion we see in our pets, every day.
MADE WITH LOVE
To promote healthy, active and happy pets…and, pet parents, too!
Because they’re more than just pets™…
Used by the world’s most beautiful pets™…
OUR TOP COMPETITIVE ADVANTAGES
PRIVATE BRAND & CONTRACT MANUFACTURING
FULL-SERVICE AUDITED R&D LABORATORY
NAMED 1469 ON 2017 INC. 5000 FASTEST GROWING COMPANIES IN AMERICA LIST
#1 IN INNOVATIVE & PATENT-PENDING CHEMISTRY AND CATEGORY CRUSHING FORMULATIONS
99.43% ON-TIME & ACCURATE FULFILLMENT
EPA & FDA REGISTERED & COMPLIANT
SUPPLYING OVER 40 COUNTRIES WORLDWIDE
17 REGISTERED PATENTS & TRADEMARKS
5 PATENTS PENDING
100% RETAILER & CONSUMER SATISFACTION GUARANTEE
CORPORATE CULTURE = THE SYNERGYWAY
BECAUSE THEY’RE MORE THAN JUST PETS
SUPPLY CHAIN MANAGEMENT, OPERATIONS & QUALITY CONTROL
SynergyLabs follows a rigorous series of rules and procedures to meet its standards for quality control.
The company’s laboratory, manufacturing practices and systems in place are compliant with good manufacturing practices (cGMP), EPA and FDA, HAZMAT, NASC, as well as OSHA regulations. The company has hundreds of thousands of dollars invested in top-of-the-line laboratory and chemical batching equipment, packaging and digital printing technology.
LABORATORY SCIENCE & INNOVATION
Annually, SynergyLabs invests over 1,000 research and development hours on private, contract and brand formulations for many of the world’s largest organizations that cater to the pet care industry. SynergyLabs’ laboratory department guarantees the efficacy of formulations through tests including but not limited to: pH, rheology, centipoises, salt curve, refractometry, dehydration studies, and importantly – accelerated and non-accelerated stability testing that certifies each product holds a minimum of three years’ shelf-life.
SynergyLabs stores 2 active databases of material safety and data sheets (MSDS) for every raw material on-hand, as well as MSDS sheets for every brand and private label formula that the company manufacturers. This information is available to customers upon request.
RAW MATERIALS LIFE CYCLE: FROM QUARANTINE TO RELEASE
SynergyLabs’ strict quality control procedures in mass-manufacturing begin in receiving. As raw materials enter the facility, they are immediately placed in quarantine and labeled with an orange sticker – to be then inspected and released by one of our quality control chemists. Should a raw material not pass inspection, it is immediately dispatched back to the supplier and new raw material is ordered to go through the same process.
Once the raw materials are approved and released, they are then transferred into the batching staging area. Between each batch, the stainless-steel tanks, pumps and hoses are meticulously cleansed with an EPA registered viricidal and bacterial disinfectant to ensure no germs are present, as well as deionized water during a final deep-rinse cycle.
From batching, the chemicals are transferred into 55-gallon disinfected drums to the packaging room, where each product is set-up on 1 of 4 liquid filling lines. Before a line runs, all data linked to the product is tracked to a bar-coded lot numbering system. The company’s coding methods are so precise, each raw material and component can be tracked back to its source, throughout the history of us doing business.
In addition to the lot code, the initials of the quality control inspector, who stand at the end of each line inspecting every bottle, are printed next to the lot number. With his/her name on the product, SynergyLabs can be sure he/she will not allow product to go out the door that has not passed the company’s rigorous quality control procedures.
ACTIVE RETAINS ROOM
SynergyLabs maintains a locked active retains room, where all lots produced over the past 3 years are kept and only accessed by our quality control chemists. From each production run we manufacture, the line manager removes three pieces of product: 1 from the beginning of the run, 1 from the middle, and 1 from the end. All 3 pieces are to be tested and approved for consistency & efficacy before product is shipped. These 3 pieces are then placed in the retains room for safekeeping.
These procedures allow us to ensure the entire production run meets the same quality control standards, and each bottle produced, matches all the others. Should there ever be a product-related issue, or customer complaint received (which we have very few of), we’re able to test those 3 bottles from the lot noted, and trace back all raw materials used by supplier.
On all our packaging, SynergyLabs posts a “satisfaction guarantee – return unused product with original receipt to place of purchase” statement that promises customers 100% quality, efficacy, and safety – or their money back.
At SynergyLabs, the team is very proud of its long history of safety for its employees, its customers and their pets. The company takes deep pride in its product chemistry, its innovation, and its value standards, which has proven a successful combination in accumulating new customers worldwide.
Lead by Ken Persad, our shipping department proudly embodies & maintains a 99.3% on-time & accuracy scorecard average with our key partners. We’re very proud of this extraordinarily difficult accomplishment – given we team up with a vast variety of retail & distributor partners in over 40 counties worldwide.
Our team has tremendous experience and work-ethic, ensuring every order gets out the door quickly, and accurately. No customer is too large, or too small to guarantee perfection.
Our shipping department employs a variety of cross-check methods to ensure accuracy. All our pallets are wrapped in the most expensive black wrapping, to safeguard sturdiness during transit. Most shipping agencies use less expensive, clear wrapping – thus, if a shipment has been un-palletized and re-wrapped by the trucking company (in clear wrapping), we’re able to easily identify if/why damage has occurred.
We also proudly sticker each pallet with a picture of the shipping team member who packed the order. The shipping team member certainly doesn’t want to send something out the door with mistakes if their face is clearly labeled on their work.
TALENT & LEADERSHIP
OWNER, CREATOR, INVENTOR, CHIEF-CHEMIST & CEO
Tulane University, New Orleans, LA. B.S.M. in Finance from Tulane University. May 13, 1988.
Richard Ticktin has 22 years’ experience as owner, creator, chief-chemist, CEO, and inventor of SynergyLabs.
Beginning in 1995 Richard Ticktin founded Flea Doctor, now SynergyLabs, with the single-minded desire to stand for excellence – in the products produced, in the people hired, in the partnerships forged and distribution channels created.
Today, Flea Doctor has become SynergyLabs; a leading U.S.A. manufacturer of brand and private brand pet and veterinary products distributing to over 40+ countries worldwide. Ticktin spends most of his time nurturing the company’s culture, expanding and innovating its top brands & formulations, and growing the business domestically and abroad. After two decades’ plus worth of dedication to SynergyLabs, Ticktin’s original dream to become a fully vertically integrated global supplier of chemically based products is today, a reality.
Ticktin has received NBC, Tribune and pet industry trade media coverage, has lectured worldwide for mass audiences on animal health and grooming and has been featured on H&G TV for a Dental Fresh® educational segment. In 2012, to accommodate the company’s growth, Ticktin moved the company to a 45,000 square foot state-of-the-art facility that features pharmaceutical grade batching and packaging areas, and professional offices for departmental staff. Ticktin also made investments in digital label presses and has expanded its every-growing collection of Aesus® pharmaceutical machinery lines, cappers, and labelers.
Today, SynergyLabs finds itself launching extraordinary growth & innovation. Ticktin is humbly excited for what’s to come – as he never wants to stop thinking, building & innovating. As the company achieves beyond projected sales numbers, Ticktin anticipates needing an even larger facility to accommodate his vision. He plans to ultimately purchase and re-engineer a plant to his exact specifications, and diversify the business into other categories of pet care beyond chemicals.
PART OWNER & PET LOVER
Chemical Engineering at Birmingham University, United Kingdom
Born in the United Kingdom, son of a General in the British Army stationed around the world, Graham spent his early life with his parents while schooled at Wellington College, one of the top five private schools in the United Kingdom.
Graham won a scholarship from Babcock and Wilcox to study Chemical Engineering at Birmingham University. Babcock and Wilcox’s training included an extensive engineering training program during and after university specifically designed for their top scholars.
As management salaries were so depressed in the United Kingdom in the early 70’s, Graham, as did thousands of others, immigrated to North America, joining a small company that imported and manufactured packaging machinery.
A twenty-year career with this company saw Graham start in sales, through sales management to General manager, Vice-president, and ultimately President. Starting as a very small company, with a handful of people, it grew during Graham’s tenure to a well-known global company employing around 300 hundred people with sales in the region of $60 million.
In the mid-90’s this company was sold to a large international company with sales exceeding $500 million. This company became the nucleus of an eventual group of eight other packaging machinery companies with Graham as the Packaging Group President. Graham was appointed to the Board of Directors of the company and also became the Chief Technical Officer for the whole corporation of 18 Companies.
In 2000 Graham left this Corporation and retired consulting occasionally, until a 3 Year non-compete expired when he founded Aesus in October 2003 along with his daughter Samantha. Through innovative designs of Packaging machinery, Aesus in 2016 has over 100 employees and sells machinery worldwide.
Partnering with Richard Ticktin owner of Synergy Labs a Premier Pet Care manufacturer, Graham brings machinery and business experience to aid Synergy in their excellent growth.
DIRECTOR OF ADMINISTRATION AND HUMAN RESOURCES
TENURE WITH SYNERGYLABS: 5.5 YEARS
Strategic Human Resources Executive Leader responsible for designing, implementing, and managing all aspects of the human resources life cycle. Possessing 22 years’ experience in HR, I have successfully and proactively led transformation change initiatives through the company. I possess proven interpersonal and conflict resolution skills that support building and sustaining strong relationships among the team. My diverse experience and strong understanding of overall business operations, especially relating to manufacturing practices, have supported my growth and experience in all aspects of SynergyLabs.
Experienced in directing operations, sourcing/purchasing, production scheduling, implementing and enforcing all OSHA Safety Compliance and training. I pride myself on my ability to pinch hit in any areas needed, but HR and business strategy is where my heart is. I am most proud of the SynergyWay fundamentals that we incorporated 3 years ago, and my current expertise relating to the Culture Index which we use for qualifying potential employees.
I am a proud member of the Executive Management Team and thoroughly enjoy being involved in all strategic business decisions.
2015 Employee of the Year – SynergyLabs
2014 Gold Team – Captain of SynergyLabs Team for Autism Speaks (fundraising)
2014 Top Individual Fundraiser – Autism Speaks (fundraising)
2013 Employee of the Year Nomination – South Florida Manufacturing Association
2012 Champions Club – Alzheimer’s Awareness (fundraising)
2012 Bronze Team – Captain of SynergyLabs Team for Autism Speaks (fundraising)
- People First Leadership Development Course 2010
- OSHA 10 / 40
- Public Notary #GG015856
- Society of Human Resource Management Member
- National Association of Professional Women
- South Florida Manufacturing Association (SynergyLabs)
McGill University, Montreal, Quebec, Canada
Sciences Diploma June 1973
Concordia University, Montreal, Quebec, Canada
Bachelor of Commerce (BCom) Accounting and Administration May 1976
Entire career has been in the Accounting / Finance / Administration end of distribution and manufacturing companies, at Controller and Vice President – Finance level positions.
Worked (played) part-time as a professional dog handler in CKC and AKC sanctioned all Breed confirmation shows, specializing in the big breeds, Irish Wolfhounds, Scottish Deerhound, Newfoundland, Alaskan Malamute and Rhodesian Ridgeback to name a few. Grew up with animals, always had them and probably always will. Competitive sailor for many years, competed in CORK, the training regatta for the 1976 Montreal Olympics, more recently a semi-avid cyclist, making the jump to recumbent bikes and trikes. Latest interest is CROSSFIT, something I should have started years ago.
“THE SYNERGY WAY”
From the beginning, we’ve wanted SynergyLabs to be different. Different in how we treat our customers, different in how we work with each other, and different in the results we achieve. Those differences are best captured in our 25 “fundamentals” – which are the building-blocks of our foundation and unique culture.
DO THE RIGHT THING ALWAYS
Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, even when no one’s looking. Integrity is not a part-time job.
MAKE QUALITY PERSONAL
Take pride in the quality of everything you touch and everything you do. Always ask yourself “is this my best work?” Everything you touch has your signature and/or picture and makes a statement about you. Make sure it’s a statement of excellence.
JUST DO IT
Be resourceful and show initiative. Take personal responsibility for making things happen – somehow, someway. It’s never someone else’s job or someone else’s fault. Take ownership. Don’t make excuses.
WORK WITH A SENSE OF URGENCY
Work as quickly as possible, without sacrificing quality. Don’t put off till tomorrow what can be completed today. Get stuff done.
Deliver on your commitments every time. This includes being on time for all phone calls, appointments, meetings, and promises. Do what you say you’re going to do, when you say you’re going to do it. If a commitment can’t be fulfilled, notify others early and agree on a new commitment to be honored.
GET CLEAR ON EXPECTATIONS
Create clarity and avoid misunderstandings by discussing expectations upfront. Establish mutually understood objectives and deadlines for all projects, issues, and commitments.
DO IT RIGHT THE FIRST TIME
Double-check your work. The goal is to get things “right,” not simply to get them “done.” While we always want to work with a sense of urgency, sometimes we need to slow down to speed up.
USE YOUR BRAIN, NOT YOUR BRAWN
Work smart. Be organized and plan your work for maximum efficiency. Think ahead. It’s always easier to prevent a problem than to fix one.
THINK SAFE. WORK SAFE.
Know and practice the safety procedures for your job. Watch out for the safety of your teammates as well, for you are your brother’s keeper. Never take shortcuts that compromise your safety or that of your teammates.
CHECK YOUR EGO AT THE DOOR
It’s not about you. Don’t let your own ego or personal agenda get in the way of doing what’s best for the team. Worrying about who gets credit or taking things personally is counterproductive. Make sure every decision is based solely on advancing team goals.
Speak honestly in a way that moves the action forward. Make clear and direct requests. Say what you mean, and be willing to share ideas or raise issues that may cause conflict when it’s necessary for team success. Address issues directly with those who are involved or affected.
Listening is more than simply “not speaking.” Give others your undivided attention. Quiet the noise in your head and let go of the need to agree or disagree. Listen with care and with empathy. Above all, listen to understand.
CONTINUOUSLY IMPROVE EVERYTHING
Constantly reevaluate every aspect of your job to find ways to improve. “because we’ve always done it that way” is not a reason. Be curious. Ask questions. Take ownership for finding a better way.
PRACTICE BLAMELESS PROBLEM-SOLVING
Fix mistakes by focusing on solutions. Then identify lessons learned and use those lessons to improve our processes so we don’t make the same mistake again. Get smarter with every mistake.
“BRING IT” EVERY DAY
Make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm. Be fully engaged.
Record a follow-up date for every action and take responsibility to see that it gets completed. We get paid to complete things, not simply put them in motion.
Nothing is done in isolation. Consider how your actions impact your teammates. Be willing to step into another role or help a co-worker when that’s what’s required for success. There’s no such thing as one person or one department succeeding and another falling short. We win and lose as a team.
Learn to ask yourself, “who else needs to know this?” When in doubt, share more rather than less. No team ever failed because they shared too much information. Over communicate.
Own your mistakes. Surface issues and fix them rather than sweeping them under the rug. We can’t fix what we don’t know about.
What got us here is not the same as what will get us to the next level. Be inspired by the opportunities that change brings, rather than stubbornly hanging onto old ways of doing things. Get outside your comfort zone. That’s where growth happens.
MAKE OUR APPEARANCE A REFLECTION OF OUR QUALITY
Making sure your personal appearance, your work area, and our office are safe, neat, clean, and orderly inspires confidence in our quality. If you see it, take care of it. Take pride in being a synergy team member.
THINK AND ACT LIKE AN OWNER
Make decisions by asking yourself, “what would I do if this were my company? What would I do if this were my own money? Will this help the company to succeed?”
REDUCE OR ELIMINATE WASTE
Look for opportunities to reduce or eliminate wasted time, money, materials, and effort. Our job is to do it right, and to do it fast, without sacrificing competitiveness, quality, or safety.
Catching people doing things right is more effective than catching them doing things wrong. Regularly give, receive, and ask for meaningful acknowledgment and appreciation – in all directions throughout our company.